Do you have retail store locations?

No, Stepprs is only available via our official website www.stepprs.com.

Do you offer free shipping?

Yes, we offer free shipping on orders above $50.

How long will it take to receive my package?

Once shipped, delivery usually takes between 4-6 business days depending on your location.

I did not receive an order confirmation email.

Check your spam or promotions folder. These emails are sent automatically and may occasionally be filtered. They may also arrive via SMS if you provided a phone number.

How can I manage my order?

To manage a confirmed order, please contact customer support at info@stepprs.com.

To track a shipped order, visit our Track Order page and enter your tracking number.

What is your return policy?

All Stepprs products come with a 90-day money-back guarantee. If you are not satisfied for any reason, you can return it within 90 days.

How can I contact customer service?

Contact our customer support team at info@stepprs.com.

Do you offer bulk or wholesale orders?

Yes. Contact us at b2b@stepprs.com for exclusive wholesale pricing.

How can I work with Stepprs as an affiliate or partner?

Apply for free through our Affiliate Program page. Once approved, you will receive a unique referral link and personalized discount code. You can earn up to 20% commission on every sale.

What makes Stepprs different from competitors?

Stepprs focuses on thoughtful design, quality materials, and innovative products that provide comfort, support, and confidence.

How did the Stepprs brand get started?

Stepprs was started with the goal of improving overall foot care for all, creating innovative products dedicated to helping customers take better care of their feet.

How do I know which size insole to order?

Check the size guide on the product page. If you are between sizes, size up and trim to fit.

Are Stepprs products suitable for people with diabetes or sensitive feet?

Our products use soft, skin-friendly materials, but we recommend consulting your healthcare provider before use if you have a medical foot condition.

Can I use Stepprs insoles in any type of shoe?

Yes, in most shoes they fit comfortably. Remove the original insole first for the best fit.

How long does it take to get used to the massage insoles?

Most customers adjust within 3-7 days. Start with a few hours per day and gradually increase wear time.

Are Stepprs products safe for children?

Yes. We offer a kids version of our Massage Insoles designed specifically for children's feet.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Can I change or cancel my order after placing it?

Orders are processed quickly. Please contact info@stepprs.com as soon as possible. We will do our best to accommodate requests before the order ships.