FAQ'S

Have more questions about our products and policies? Find answers the here.

Shipping & Delivery

How long will it take to receive my package?

Once shipped, delivery usually takes between 4-6 business days depending on your location.

I did not receive an order confirmation email?

If you couldn't find the confirmation or shipping email, you can definitely find them in the spam or promotions folder of your email. Those emails are sent automatically from our server, so sometimes they may end up in your email spam folder (or may arrive via SMS if you entered the phone number).

How can I manage my order?

To manage a confirmed order, please contact customer support at info@stepprs.com

Where is my order?

To track a shipped order, please visit our β€˜Track Order’ page here and insert your tracking number.

Product

Do the Massage Insoles help with plantar fasciitis?

Yes, Stepprs Massage insoles can help ease plantar fasciitis discomfort for many people by adding arch support and heel cushioning, which can reduce strain on the plantar fascia during long periods of standing or walking.

How long do the Massage Insoles last?

With normal daily wear, Stepprs insoles typically last 12+ months (often longer), depending on how hard you use them. They’re built to resist flattening better than typical gel or memory-foam inserts.

Tip: To extend lifespan, hand wash occasionally and air dry.

Should you size up or down if you’re in-between sizes?

If you’re between sizes, we recommend sizing up and then trimming to fit for the most comfortable, precise fit.

Are my shoes still going to fit after inserting the insoles?

Yes,Β  in most shoes, they’ll still fit comfortably.

Here’s the easiest way to make sure:

  • Remove your shoe’s original insole first (this gives you the most room and best fit).
  • If your shoes are roomier, you can place Stepprs on top β€” but if things feel snug, swapping out the original insole is the fix.
  • If you wear tight, low-volume shoes, you may notice a tighter feel compared to boots or trainers.

Do you have a kids’ version of the Massage Insoles?

Yes! We offer a kids’ version of our Massage Insoles in smaller sizes, designed to fit children’s shoes comfortably. They deliver the same cushioned comfort and massage-point feel as the adult version, just sized for little feet.

Shop Kids’ Massage Insoles here

Ordering & Support

Want to stock Stepprs or buy in bulk?

Get exclusive wholesale pricing, contact us at b2b@stepprs.com.

What is the guarantee?

All Stepprs products come with a 90-day money-back guarantee. If you try your order and decide it’s not for you. Whether you don’t like it, it doesn’t work for your needs, it doesn’t feel right, or you’re simply not satisfied for any reason, you can return it within 90 days.

About Stepprs

How did the brand get started?

Stepprs was started with the goal of improving overall foot care for all.

We saw a need for innovative foot products that not only provide comfort and support but also help people feel more confident and happy.

By focusing on thoughtful design and quality materials, we created a brand dedicated to helping customers take better care of their feet and move through life more comfortably.

What makes Stepprs different from our competitors?

Stepprs was started with the goal of improving overall foot care for all.

We saw a need for innovative foot products that not only provide comfort and support but also help people feel more confident and happy.

By focusing on thoughtful design and quality materials, we created a brand dedicated to helping customers take better care of their feet and move through life more comfortably.

How can I work with Stepprs?

You can work with Stepprs through our Partner/Affiliate Program.

How it works:

Apply for free through our Affiliate Program page

  • Once you’re approved, you’ll receive a unique referral link (and a personalized discount code) to share with your audience

  • You’ll earn commission on every sale made through your link β€” with commissions up to 20%

  • Partners may also receive free products to test/review, plus dedicated support from our team